We realized that most folks have never been trained to be good customers, so we decided to offer a few pointers. First of all, become an educated customer by reading the catalog instructions carefully (if you are reading this, it's a good sign). When calling, please be patient. While you are the most important person at that moment, there are many more of you than there are of us, either on the other line, or standing at our office door. Whether on the phone or in person, it is important to be nice. Nice customers get amazingly better results than those with a different attitude. We hire only nice people, and we want only nice customers. If you are a mean person, we will be glad to provide you with a list of nurseries that deserve your business.
Our nursery uses a thought process called logic. Logic dictates that if you order plants and forget to open them for a couple of months, don't ask us to send free replacements. If your plants are fine when they arrive, and are later eaten by a vole, die from drought, or look like a fire hydrant to your dog...don't ask for more...to quote Trek's Spock, "It is illogical."
We understand that folks change their minds...no problem. The changing of one's mind at the last minute inevitably causes snafus on the receiving end. Please, if you change your mind, do so far enough in advance that we can accommodate your change. Too many last-minute shipping changes have resulted in unwanted mix-ups, not to mention a Valium dispenser in our shipping department!