Job Opportunities
Customer Service Representative
Customer Service Representative
Are you interested in learning about plants and meeting new people? Come join our team! We are looking for bright, enthusiastic and energetic people, such as yourself, to help populate the world with our unique plants.
We are seeking a Customer Service Representative to focus on communication with customers and translate their needs to flow with our processes and procedures to get the best results for both the customer and the business.
We are Plant Delights Nursery/Juniper Level Botanic Garden, a perennial plant nursery established in Raleigh in 1986, offering unique, rare, well grown, and properly named perennials to passionate gardeners around the world. Despite being best known as a nursery, we actually exist for our work as a private 28-acre botanical garden and plant research facility focusing on ex-situ plant conservation, plant exploration, breeding, and making plants available via propagation. We are a family-owned company with a mission to support research, education and the exploration of plants through the sales of unique perennial plants.
Our nursery and garden provide an opportunity to work indoors and outdoors year-round, so we have a casual dress code, a diverse staff, and a friendly working environment.
This position is fast paced and must maintain a high degree of accuracy and a positive attitude, be a team player who enjoys talking and learning about plants and has pleasant phone and communication etiquette to ensure excellent customer service experiences. Be open to assisting other roles and/or departments should the need arise. Occasionally work weekends for tours, open houses, or education center classes.
Job Description
This position is fast paced and must maintain a high degree of accuracy and a positive attitude, be a team player who enjoys talking and learning about plants and has pleasant phone and communication etiquette to ensure excellent customer service experiences. Be open to assisting other roles and/or departments should the need arise. Occasionally work weekends for tours, open houses, or education center classes.
Duties include but at not limited to:
- Answering telephones
- Processing orders
- Addressing customer needs
- Customer email correspondence
- Assisting on-site customers
- Communicating data integrity issues
- Additional data entry and tasks as required
- Assist with fulfilling orders
Compensation: starting at $16/hour
Employee Classification: Hourly, permanent full-time
Benefits: We offer an extensive benefits plan that includes health, dental & vision insurance, life insurance, and a company matching simple IRA. We also have paid public holidays, paid time off, and vacation days.
Standard Business Hours: Monday – Friday 8 am - 5 pm plus eight open nursery and garden sales weekends each year
Qualifications
Technology Skills: Familiar with Office 365--Word, Excel, Outlook, web-based ordering platforms, Google Docs and other software needed in the functioning of the position.
Qualifications:
- Minimum education of high school diploma or equivalent
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- Exceptional time management skills
- Strong work ethic
Employee Classification: Hourly Permanent Full Time
Compensation: starting at $16/hour
Standard Business Hours: Monday - Friday 8 am - 5 pm + eight open nursery and garden sales weekends each year
Send cover letter and resume with a detailed description of work history along with three professional references jobs@plantdelights.com
Plant Nursey Assistant - Core Grower
Job Description
This is a mid-level nursery/greenhouse team member position with primary plant health and maintenance responsibilities including irrigation, pruning, fertilizing, plant spacing, greenhouse cleaning, data collection, some re-potting, and seasonal (spring/fall) greenhouse covering/uncovering. The daily duties change seasonally with the weather, with monitoring and applying irrigation being primary (90%+) during the peak growing season. Collaboration and coordination with other team members is also required.
This position requires an independent worker, with a strong work ethic, for a Friday through Tuesday work week.
Working Environment and Physical Efforts
The primary working condition for this position is an outside plant nursery environment with exposure to outdoor elements, soil, and fertilizers, The environment is fast paced, and the employee must be able to lift and/or move up to 50 pounds as needed and stand for eight or more hours a day.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. Jobs are subject to change for personal growth, organizational development, and/or evolution of innovative technologies.
Location: Plant Delights Nursery/Juniper Level Botanic Garden, Raleigh, NC
Position: Full-Time, Hourly (Agriculturally exempt from overtime)
Compensation: Starting at $16.00/hr., based on experience
Benefits: Comprehensive health, dental, vision insurance, life insurance, Simple IRA with company match, paid time off, public holidays, and vacation days.
Standard Business Hours: Friday- Tuesday, 7:30-4:30, with occasional extra hours needed during the summer heat for irrigation tasks.
Send cover letter & resume with a detailed description of work history to jobs@plantdelights.com
Qualifications
· A 2-year horticulture-related degree or nursery work experience is preferred.
· An intuitive ability to quickly determine plant needs, particularly related to hydration.
· A passion for growing container plants, and a strong desire to learn.
· Ability to work independently, stay organized, and follow detailed instructions.
· A detailed team player with good communication and problem-solving skills.
· You must be comfortable working outdoors in varied weather conditions and lifting up to 50 pounds as needed.
Employee Classification: Hourly Permanent Full Time
Compensation:
Standard Business Hours: Monday - Friday 8 am - 5 pm + eight open nursery and garden sales weekends each year
Looking for something else? Excited about what we do? Become a volunteer!
Learn more about our volunteer program.
Employee Classification: Volunteer Part Time
Compensation: Exercise, fresh air, and the occasional free plant
Standard Business Hours: Monday - Friday 8 am - 5 pm + eight open nursery and garden sales weekends each year
Email for more information: volunteer@jlbg.org